NOTE: Woodhaven Bank offers several electronic banking options for your convenience. From direct deposit to electronic bill pay and mobile banking to MasterCard Bankcards, these options can save time and worry. Your 24 hour account information is available through Telebank as well as 24 hour ATM Banking.
Online banking is convenient and accessible 24 hours a day; you will be amazed at how much easier banking is with Net24. You will wonder how you ever banked without it!
To access Consumer online banking, go to www.woodhavenbank.com. If you are a new user, click on Personal Enroll. The system will direct you to the WNB Internet Banking Enrollment process. We ask you to provide your Social Security Number, First Name, Last Name, Address, City, State, Zip Code, Email Address, Phone number, Date of Birth, Account Number, and the type of account that you have with Woodhaven Bank.
Enter a Secret Question, and an Answer. Please select something that would only be known to you. The secret question will be used to reset your password should you forget it.
Enter your Telebank PIN. This is the number you use when calling our 24 Telebank, if you do not have a Telebank PIN, please use the last 4 digits of your Social Security Number. If you do not have a Telebank PIN and your social security number is not accepted, please contact (817) 732-1200.
Read and Accept our About Net24 Online User Agreement. To accept the agreement, please scroll to the bottom of the screen and click 'I Agree'.
Select a New User ID. The User ID must be between 8 and 20 characters. From now on, this will be the User ID you'll use to log on to Internet Banking.
Enter a password. Passwords must be between 8 and 20 characters, and contain at least one number and one letter. We strongly advise against using your birthday as your password. This password will expire after 180 days and you will be prompted to change to a new password.
Click 'Continue' at the bottom of the page.
For additional information about Internet Banking, please review our User Guide or our User Agreement located at the bottom of our login webpage.
Frequently Asked Questions:
Do I need to sign up for Bill Pay separately?
No, you will automatically have access to the Woodhaven Bill Pay Service. Once you have successfully logged into Online Banking, no additional log-in is necessary or required.
Do I have access to all accounts for Bill Pay?
No, if you want to add additonal accounts, call (817) 732-1200.
What if I have additional questions?
If you have any questions, or need help with the Internet Banking website, please call Customer Service at (817) 732-1200 or your local branch, and a Woodhaven banker can assist you.
If you have issues with bill payments, Customer Service can be reached at 866-234-5153 between the hours of 6:00 AM - 12:00 AM CT, 7 days a week.
In order to enroll in Mobile Banking, you must be enrolled in Online Banking and have your phone in your possession. When you sign in to Personal Online Banking, you will be prompted to enroll in Mobile Banking. A Welcome Page is displayed that gives you the option to sign-up or cancel. If you decline, you may enroll at a later date through the "Options" tab.
If you sign-up, you will be taken through an automatic enrollment process that gives the "Terms & Conditions as stated in the" Mobile Banking Service Agreement.
Accept the Terms and Conditions.
Your accounts are displayed. Check the account(s) to be utilized. You will be asked to nickname the accounts for better recognition in SMS text messages.
Enter your 10-digit phone number and click continue.
The explanation of services page is displayed that explains various options. You may select any or all methods of communication channels.
If you have a smart phone and select the downloadable app, the free downloadable application is sent to your phone.
Select: FREE and INSTALL
This link installs the application.
To complete your activiation, you will receive an additional text that will include a link to activate and launch the mobile app.
Online banking is convenient and accessible 24 hours a day, you will be amazed at how much easier banking is with BizNet24. You will have access to account balances, be able to transfer between accounts, give access to your employees, pay bills online, issue security levels to employees, supervisors, etc… and many more functions necessary to efficiently run your business. Please complete the BizNet24 Application for online banking and return it to your local branch office for processing. For a full disclosure of fees and services, BizNet24 Services & Fees.
Mobile Banking -
Mobile Banking is currently not available to Business Online Banking customers.
If you are a small business customer and just need access to account balances, transfers, statements, and bill payment, please feel free to use our Personal Enroll for Free online Banking. Be sure to use your personal name, but use your business account number at enrollment.
For Internet Banking Assistance: Call 817-547-9201
For Customer Service: Call 817-732-1200
For Loan Inquiries: Call 817-732-1273
Other Inquiries: Select your Bank location for telephone numbers
Woodhaven Bank, Main (817) 496-6700
Mansfield Community Bank (817) 473-5979
Woodhaven Bank, Rhome (817) 638-5111
Ridglea Bank (817) 731-3361
Woodhaven Bank, Northeast (817) 656-7755
Woodhaven Bank, Fossil Creek (817) 489-6500
Mercantile Bank, Arlington (817) 277-2225
Mercantile Bank, Cooper (817) 807-4000
To access E-Statements, click on Personal Login to access your Internet Banking. Once you login, you will automatically be prompted to enroll.
To access E-Statements, click on Personal Login and log into your online banking session. You will automatically be prompted to accept, decline or remind you later to receive your statements electronically. Just choose the accounts for which you wish to receive your account statements electronically, review the E-statement disclosure, and click accept. If you choose to have us remind you later, we will ask you again at next login, if you choose to decline the E-Statements option, then we will remind you again in 6 months. You will be able to enroll for E-Statements at any time by logging into your online banking session and going to your options and then Edit your E-Statement Enrollment. If you choose to remove an account from E-Statements, please contact our Internet Banking Dept at (817) 732-1200.
To access E-Statements, please look for the E-statements Enrollment Form on your Business Login webpage or click here for EStatement Enrollment form. Complete the form for the accounts for which you wish to receive your statements electronically and fax the form to (817) 834-1404.
E-Statement User Agreement and Disclosure
This Woodhaven Bank E-Statement User Agreement and Disclosure provides consent to receive bank statements and accompanying legal notices/disclosures for your selected Woodhaven Bank account(s) by electronic delivery, called e-statements. The terms in this agreement are in addition to those that apply to an account or service you have with us, Online Banking User Agreement, the terms “you”, “your”, and “customer”, refer to each depositor on an account who has elected to receive an electronic statement. The term “account” or “accounts” means your accounts at Woodhaven Bank. All e-statements shall be in full compliance with applicable laws and regulations. It is recommended that you read this carefully and print for future references.
Direct Deposit provides the service of electronically depositing your retirement or pension benefits directly into your checking or savings account. Please check with your employer for information regarding direct deposit of your payroll. Enjoy the safety and convenience provided to you through direct deposit. Come into any of our locations and sign up with one of our customer service representatives.
Payments can be made through automatic drafts to take funds directly out of your checking account. Instead of writing a check, your utility bills, insurance premiums, and other payments may be made electronically. Just call one of our customer service representatives for more details. (817) 732-1200
Banking information is just a phone call away with TeleBank. Account information is available 24-hours a day for your convenience.
Call (844) 251-2801, enter your account number and ID number, and follow the verbal instructions.
Call TeleBank today, and discover the convenience of banking by phone!
Woodhaven Bank offers ATM Cards, which are accepted anywhere the PULSE or CIRRUS symbols are displayed. You can use your ATM Card at thousands of ATM machines worldwide to get cash. In addition, ATM Cards are now accepted at more and more places for Point-of-Sale transactions, including grocery stores and gas stations, making the ATM Card more convenient than ever. Woodhaven Bank ATM Cards are issued at the bank, giving you the advantage of choosing your own personal identification number (PIN). Applicable fees will apply at ATM’s not owned or operated by Woodhaven Bank.
Qualified applicants may now use their Woodhaven Bank Check/Debit Card to pay for purchases anywhere MasterCard is accepted. The card works like a check to deduct directly from your checking account without taking the time to write a check or hassling with identification. You can continue to use the Check/Debit Card to get cash at thousands of ATM machines all over the world that display the MasterCard, Pulse, or Cirrus symbols. Applicable fees will apply at ATM’s not owned or operated by Woodhaven Bank.
The Security and Privacy of your payments are important. Protect your cards with your own personal passwords so only you can purchase with them online. It's easy, safe & FREE! For Debit Card protection please click here for MasterCard SecureCode.
Notice of Change to MasterCard Rules for Cardholder Liability for Unauthorized Transfers
MasterCard has announced changes to its rules limiting cardholder liability for unauthorized transfers. The MasterCard limitations on liability for unauthorized transfers are in addition to limitations on liability established by federal law. The MasterCard changes become effective on October 17, 2014.
Pease click here for details and information on the Notice of Change
DEBIT CARD USERS: Due to the high incidence of fraud overseas, including Canada and Mexico, we have elected to ensure the safety of our customer's accounts by limiting our debit card availability to U.S transactions only. To help prevent an interruption in debit card access, it's necessary to set a travel notice on the debit cards you plan to use while traveling out of the country. If you plan to use your debit card while traveling please contact your branch location prior to your trip. Click here for location contact info
Frequently Asked Questions about Debit Card Fraud
Was my data compromised?
If a retailer/company reports that some credit and debit cards used between designated dates were compromised please pay close attention to your bank statements for transactions from the reporting company. If you did not use your card at the retailer/company during the designated timeframe, we do not have reason to believe your card was compromised. We continuously monitor for fraud and if we notice any irregular activity our fraud department will individually notify the customer.
What should I do?
Whether you're notified or not, it's always a good idea to check your credit report and be aware of any suspicious activity on all of your accounts.
Will Woodhaven Bank be notifying affected customers?
We will continue to monitor these accounts and notify customers of any suspicious activity.
What are the chances that I become a victim of identity theft as a result of an incident?
It will depend on the type of breach and the identifying information that was compromised, you can protect your identity by:
If you have reason to believe that your identity has been stolen you can recover your good name by:
For additional information and advice, call the Federal Trade Commission (FTC) Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338) or visit their ID Theft Website at www.consumer.gov/idtheft
Member of FDIC