ELECTRONIC BANKING

NOTE: Woodhaven National Bank offers several electronic banking options for your convenience. From direct deposit to electronic bill pay and mobile banking to MasterCard Bankcards, these options can save time and worry. 24 hour account information is available through Telebank as well as 24 hour ATM Banking.

Online Banking

Consumer Customers:

Online banking is convenient and accessible 24 hours a day; you will be amazed at how much easier banking is with Net24.  You will wonder how you ever banked without it!

To access Consumer online banking, go to www.woodhavenbank.com. If you are a new user, click on Personal Enroll. The system will direct you to the WNB Internet Banking Enrollment process. We ask you to provide your Social Security Number, First Name, Last Name, Address, City, State, Zip Code, Email Address, Phone number, Date of Birth, Account Number, and the type of account that you have with Woodhaven National Bank.

Enter a Secret Question, and an Answer. Please select something that would only be known to you. The secret question will be used to reset your password should you forget it.

Enter your Telebank PIN. This is the number you use when calling our 24 hour phone bank, if you do not have a Telebank PIN, please use the last 4 digits of your Social Security Number. If you do not have a Telebank PIN and your social security number is not accepted, please contact (817) 547-9201.

Read and Accept our About Net24 Online User Agreement. To accept the agreement, please scroll to the bottom of the screen and click 'I Agree'.

Select a New User ID. The User ID must be between 6 and 20 characters. From now on, this will be the User ID you'll use to  log on to Internet Banking.

Enter a password. Passwords must be between 6 and 20 characters, and contain at least one number and one letter. We strongly advise against using your birthday as your password.

Click 'Continue' at the bottom of the page.

For additional information about Internet Banking, please review our User Guide or our User Agreement located at the bottom of our login webpage.

Frequently Asked Questions:

Do I need to sign up for Bill Pay separately?

No, you will automatically have access to the Woodhaven Bill Pay Service. Once you have successfully logged into Online Banking, no additional log-in is necessary or required.

Do I have access to all accounts for Bill Pay?

No, if you want to add additonal accounts, call (817) 732-1200.

What if I have additional questions?

If you have any questions, or need help with the Internet Banking website, please call Customer Service at (817) 732-1200 or your local branch, and a Woodhaven banker can assist you.

If you have issues with bill payments, Customer Service can be reached at 866-234-5153 between the hours of 6:00 AM - 12:00 AM CT, 7 days a week.

Mobile Banking -

In order to enroll in Mobile Banking,  you must be enrolled in Online Banking and have your phone in your possession.  When you sign in to Personal Online Banking, you will be prompted to enroll in Mobile Banking.  A Welcome Page is displayed that gives you the option to sign-up or cancel.  If you decline, you may enroll at a later date through the "Options"  tab.

If you sign-up, you will be taken through an automatic enrollment process that gives the "Terms and Conditions."

Accept the Terms and Conditions.

Your accounts are displayed.  Check the account(s) to be utilized.  You will be asked to nickname the accounts for better recognition in SMS text messages.

Enter your 10-digit phone number and click continue.

The explanation of services page is displayed that explains various options.  You may select any or all methods of communication channels.

Our system provides an Activation Code via a text message.  Enter the code received on the screen to activate mobile banking.  You must have your phone in hand in order to enroll.

If you have a smart phone and select the downloadable app, the free downloadable application is sent to your phone.

Select:  FREE and INSTALL

This link installs the application.

To complete your activiation, you will receive an additional text that will include a link to activate and launch the mobile app.

 

Online Banking

Commercial Customers:

Online banking is convenient and accessible 24 hours a day, you will be amazed at how much easier banking is with BizNet24.  To demonstrate the capabilities of our system, please feel free to take a test drive.  Click here to view a demo our BizNet24 product.  You will have access to account balances, be able to transfer between accounts, give access to your employees, pay bills online, issue security levels to employees, supervisors, etc… and many more functions necessary to efficiently run your business.  Please complete the BizNet 24 Commercial Application for online banking and return it to your local branch office for processing.   For a full disclosure of fees and services, please click here.

Mobile Banking -

Mobile Banking is currently not available to Business Online Banking customers.

 

If you are a small business customer and just need access to account balances, transfers, statements, and bill payment,  please feel free to use our Personal Enroll for Free online Banking.  Be sure to use your personal name, but use your business account number at enrollment.

Have Questions?

For Internet Banking Assistance:                     Call 817-547-9201
For Customer Service:                                        Call 817-732-1200
For Loan Inquiries:                                              Call 817-732-1273
Other Inquiries: Select your Bank location for telephone numbers

Woodhaven National Bank, Main                  (817) 496-6700
Mansfield Community Bank                           (817) 473-5979
Woodhaven Bank, Rhome                              (817) 638-5111
Ridglea Bank                                                      (817) 731-3361
Woodhaven Bank, Northeast                         (817) 656-7755
Woodhaven Bank, Fossil Creek                    (817) 489-6500
Mercantile Bank, Arlington                             (817) 277-2225

E-Statements

Consumer Customers:

To access E-Statements, click on Consumer Login to access your Internet Banking. Once you login, you will automatically be prompted to enroll.

To access E-Statements, click on Consumer Login and log into your online banking session. You will automatically be prompted to accept, decline or remind you later to receive your statements electronically. Just choose the accounts for which you wish to receive your account statements electronically, review the E-statement disclosure, and click accept. If you choose to have us remind you later,  we will ask you again at next login, if you choose to decline the E-Statements option,  then we will remind you again in 6 months. You will be able to enroll for E-Statements at any time by logging into your online banking session and going to your options and then Edit your E-Statement Enrollment. If you choose to remove an account from E-Statements,  please contact our Internet Banking Dept at (817) 732-1200.

Commercial Customers:

To access E-Statements, please look for the E-statements Enrollment Form on your Business Login webpage or click here for E-statement enrollment form. Complete the form for the accounts for which you wish to receive your statements electronically and fax the form to (817) 834-1404.

Woodhaven National Bank
E-Statement User Agreement and Disclosure

This Woodhaven National Bank E-Statement User Agreement and Disclosure provides consent to receive bank statements and accompanying legal notices/disclosures for your selected Woodhaven National Bank account(s) by electronic delivery, called e-statements. The terms in this agreement are in addition to those that apply to an account or service you have with us, Online Banking User Agreement, the terms “you”, “your”, and “customer”, refer to each depositor on an account who has elected to receive an electronic statement. The term “account” or “accounts” means your accounts at Woodhaven National Bank. All e-statements shall be in full compliance with applicable laws and regulations. It is recommended that you read this carefully and print for future references.

  • General- By accepting this Agreement, you have elected to receive your periodic account statements designated on the enrollment form and any required account disclosures in electronic format. Our goal is to provide paperless statements, which are a great way to make your life easier, in addition to help saving our environment. No more waiting for your account information to arrive by US Postal Service; we’ll simply send you an e-mail when your information is available to view through our internet banking product. Reconcile your accounts more quickly and reduce the risk of identity theft. Plus, it’s a free service. You can view, print and store your documents on your personal computer, when it’s convenient for you.
  • Equipment / Access Requirements
    • Valid, active e-mail address
    • Personal computer
    • Valid web browser such as: Internet Explorer, Firefox ( Do not currently support IE 8.0 or higher)
    • Authorized Woodhaven National Bank online access ("www.woodhavenbank.com")
    • Adobe Acrobat 6.0 or higher, (download free from "www.adobe.com")
  • Eligible Accounts – Checking and/or Savings e-statements will be available at the same frequency (cycle) as your statement that was previously mailed. Generally, checking statements are delivered monthly, while savings statements are delivered quarterly. Dormant account cycles may differ.
  • Accessing E-Statements- Woodhaven National Bank will use the e-mail address provided on the enrollment form to send an e-mail notifying you of your e-statements and disclosures. You may then log on to Woodhaven National Bank’s online access service via www.woodhavenbank.com and retrieve your statement. The e-statements will be viewable electronically in PDF – Portable Document Format which can be viewed online, saved to your computer or printed at your convenience. It is your responsibility to view your account statement and disclosures through Woodhaven National Bank’s online banking product, it is advisable to periodically check for e-mails. By enrolling in this service, you will no longer receive a statement by mail. If you wish to have a paper copy of a statement or check mailed to you, normal research fees will apply, please read the Woodhaven National Bank fee schedule.
  • Customer Responsibilities- You are responsible for accessing, opening and reading your documents at your earliest convenience. These contain important and legally binding information and disclosures. You are responsible for promptly notifying Woodhaven National Bank if any documents you receive are incomplete, unreadable or inaccessible. You must have a valid email address. You agree to immediately notify Woodhaven National Bank of any changes to your email address. Failure to update and/or correct your email address may result in Woodhaven National Bank reinstating the delivery of your paper statement. If you currently receive duplicate statements, mailing of the duplicate copy will be discontinued; however you may print multiple copies and distribute those at your own discretion. Email will sometimes get accidentally collected in a junk mail/spam mail folder by your email/internet service provider. Simply uncheck the email folder containing Woodhaven National Bank and unmark it. This will usually let your email be received to your "Inbox". As a Woodhaven National Bank Online Banking customer, you have chosen a personal Access ID and Password which allows you access to our service. You are responsible for keeping your Access ID and Password confidential and for ensuring that you have logged out when your session is complete to prevent unauthorized access. It is your responsibility to contact us if you know or suspect unauthorized use of your Access ID and Password. Review our Online Banking User Agreement and Disclosure for further information. You agree to provide true, accurate, current and complete information about yourself as requested, and not misrepresent your identity. You understand that you have a duty to exercise reasonable promptness in examining the e-statement which includes your cancelled checks for unauthorized signatures, alterations, forgery, posting errors, etc. The statute of limitations governing these responsibilities will commence at the time the Bank sends you the email notification that your e-statement is available. We must hear from you no later than 30 days after we sent you the FIRST statement on which the error or problem appeared. You agree that Woodhaven National Bank's security procedures are commercially reasonable.
  • Termination or Equipment Failure- In the event of equipment failure or email delivery error, you may request a paper copy of your statement at no charge; simply contact our Bookkeeping Department at 817-732-1200. If an email is returned undeliverable for any reason, Woodhaven National Bank will make an attempt to contact you via phone. If attempt is unsuccessful, we will resume the paper delivery of your statement via U.S. Postal Service immediately. If you wish to discontinue this service, you may send your request in writing to Woodhaven National Bank, Attn: Bookkeeping Department, P.O. Box 24248, Fort Worth, TX 76124 or by visiting one of our branch banks. Please allow us 30 calendar days from the date of delivery to implement your request. There are no fees associated with revoking this agreement. Termination of this agreement will result in paper account statements and disclosures being mailed to the address we have on file for you.

    Woodhaven National Bank has the right to rescind this agreement at any time and for any reason without advance notice.
  • Disclosures - Federal law requires that we obtain your consent before providing required account disclosures electronically. Therefore, your acceptance of this Agreement provides consent to us to deliver your required disclosures electronically.
  • Privacy- Our privacy policy that has been previously provided to our customers will apply to this service,  and the policy is incorporated into and made part of this Woodhaven National Bank e-statement and Disclosure. Your email address will be used in accordance with the Bank's privacy statement to deliver notification to you; your email address will not be sold or otherwise provided to third parties.
  • Changes in Terms of Use- Woodhaven National Bank reserves the right to modify this Agreement at any time. Any modifications to this service shall be effective the date provided within the notification posted on our website: "www.woodhavenbank.com". Woodhaven National Bank will notify you of any amendments to this Agreement, including any changes in hardware or software required to access documents by providing notice to you via your email address or our website, "www.woodhavenbank.com". Woodhaven National Bank has the right to rescind this Agreement at any time and for any reason without advance notice
  • Liability- Woodhaven National Bank does not guarantee the delivery of any email notification, nor liability for losses or damages arising from non-delivery, delayed or misdirected notifications. Factors affecting these email notifications are solely between you and a Third Party that you designate, such as an Internet Service Provider and Phone company. We make no representations or warranties whatsoever with regard to Third Party Service Providers products or services. Likewise, Woodhaven National Bank makes no warranty of any kind, express or implied that our e-statement delivery will be uninterrupted or error free. We do not and cannot warrant that Woodhaven National Bank will operate without error, or that statements will be available at all times. You agree that neither we nor our suppliers or our directors, officers or employees be held liable for any technical, hardware or software failure of any kind, any interruption in the availability of our service, any delay in operation or transmission, any incomplete or disrupted transmission, computer virus, loss of data or other similar loss. To the extent we may have breached any term of this consent and agreement, you agree that your sole remedy is to discontinue use of this service.
  • The laws of the State of Texas shall govern this Agreement. You acknowledge that you have reviewed this Agreement, understand the terms and conditions set forth herein, and agree to be bound hereby.
  • Communications - You may contact us at:

    Woodhaven National Bank
    Customer Service Dept.
    P O Box 24248
    Fort Worth, TX 76124
    Phone: 817-732-1200
    Fax: 817-496-4122
    wnboperations@woodhavenbank.com

I have read and agree to the terms of the Woodhaven National Bank E-Statement Agreement and Disclosure and consent to receive e-mail notification of the availability of my e-statements for accounts I have listed on the Woodhaven National Bank E-Statement Enrollment Form. I will no longer receive a periodic paper statement by U.S. Postal Mail.

Direct Deposit

Direct Deposit provides the service of electronically depositing your retirement or pension benefits directly into your checking or savings account.  Please check with your employer for information regarding direct deposit of your payroll.  Enjoy the safety and convenience provided to you through direct deposit.  Come into any of our locations and sign up with one of our customer service representatives.

Auto Draft

Payments can be made through automatic drafts to take funds directly out of your checking account. Instead of writing a check, your utility bills, insurance premiums, and other payments may be made electronically. Just call one of our customer service representatives for more details.

Telebank

Banking information is just a phone call away with TeleBank. Account information is available 24-hours a day for your convenience.

  • Get your current account balance
  • Find out your most recent withdrawals and deposits
  • Transfer funds
  • Get current interest rates

Call (817) 251-2801, enter your account number and ID number, and follow the verbal instructions.

Call TeleBank today, and discover the convenience of banking by phone!

ATM Banking

ATM Cards

Woodhaven National Bank offers ATM Cards, which are accepted anywhere the PULSE or CIRRUS symbols are displayed. You can use your ATM Card at thousands of ATM machines worldwide to get cash. In addition, ATM Cards are now accepted at more and more places for Point-of-Sale transactions, including grocery stores and gas stations, making the ATM Card more convenient than ever. Woodhaven National Bank ATM Cards are issued at the bank, giving you the advantage of choosing your own personal identification number (PIN). Applicable fees will apply at ATM’s not owned or operated by Woodhaven National Bank.

Check/Debit Cards

Qualified applicants may now use their Woodhaven National Bank Check/Debit Card to pay for purchases anywhere MasterCard is accepted. The card works like a check to deduct directly from your checking account without taking the time to write a check or hassling with identification. You can continue to use the Check/Debit Card to get cash at thousands of ATM machines all over the world that display the MasterCard, Pulse, or Cirrus symbols. Applicable fees will apply at ATM’s not owned or operated by Woodhaven National Bank.

The Security and Privacy of your payments are important. Protect your cards with your own personal passwords so only you can purchase with them online. It's easy, safe & FREE!  For Debit Card protection please click here for MasterCard SecureCode

 

DEBIT CARD USERS: Due to the high incidence of fraud overseas, including Canada and Mexico, we have elected to ensure the safety of our customer's accounts by limiting our debit card availability to U.S transactions only. To help prevent an interruption in debit card access, it's necessary to set a travel notice on the debit cards you plan to use while traveling out of the country. If you plan to use your debit card while traveling please contact your branch location prior to your trip. Click here for location contact info

ATM Locations

1700 E Broad St.
Mansfield, Texas


6750 Bridge Street
Ft. Worth, Texas

800 Hwy 287 South
Rhome, Texas

3325 Fairfield Ave
Ft. Worth, Texas

4607 Colleyville Blvd
Colleyville, Texas

6301 N Beach
Ft. Worth, Texas

 

 

 

 

 



A message for our customers about the TARGET’S PAYMENT CARD BREACH:

We want to assure you that we are aware of the reported incident at Target impacting some credit and debit cardholders who used their cards at Target
stores between November 27 and December 15, 2013.

Protecting customer and account information is a top priority and we take it very seriously. We have rigorous fraud systems in place that actively monitor our customers' accounts for suspicious activity. If we suspect fraud, we will contact you to confirm the fraud, then close your debit card and reissue you a
new debit card. 

Woodhaven customers do have a small liability (the first $50.00) for fraudulent activity. We encourage you to monitor your accounts and if you notice any activity that you do not recognize, you should call your local Woodhaven Branch or Woodhaven Customer Service at (817) 732-1200 as soon as possible.

 

Frequently Asked Questions



Was my data compromised?
Target is reporting that some credit and debit cards used at Target stores between November 27 and December 15 were compromised. If you did not use your card at a Target store during this timeframe, we do not have reason to believe your card was compromised. We continuously monitor for fraud and if we notice any irregular activity our fraud department will individually notify the customer.

What should I do?
Whether you're notified or not, it's always a good idea to check your credit report and be aware of any suspicious activity on all of your accounts.

Will Woodhaven National Bank be notifying affected customers?
We will continue to monitor these accounts and notify customers of any suspicious activity.

Has the security breach been fixed?
Yes. Target is working with Visa and MasterCard and law enforcement to ensure no further information is exposed. There is belief that Personal Identification Numbers (PIN) were also compromised during these transactions.  This would increase the risk of fraudulent ATM or Cash Withdrawal transactions

What are the chances that I become a victim of identity theft as a result of this incident?
We were informed that there wasn't significant personally identifying information stolen, such as Social Security numbers or addresses, so we believe
that the risk of identity theft is greatly reduced. However, you can protect your identity by:

  • Checking your credit report regularly for incorrect information. In fact, you're entitled to one free copy of your credit report every year at www.annualcreditreport.com or by calling (877) 322–8228.
  • Don’t give out personal information
  • Review your bills and statements on a regular basis
  • Guard your mail and trash from theft
  • Shred items that contain personal information
  • Copy the contents of your wallet or purse and keep it in a secure location
  • Report lost or stolen checks or credit/debit cards immediately

If you have reason to believe that your identity has been stolen you can recover your good name by:

  • Contacting the fraud departments of the 3 major credit bureaus:
  • Equifax                  1-800-525-6285
  • Experian               1-800-397-3742
  • TransUnion           1-800-680-7289
  • Notify your financial institutions
  • Inform your credit issuers
  • File a police report with your local law enforcement

For additional information and advice, call the Federal Trade Commission (FTC) Identity Theft Hotline toll-free at 1-877-IDTHEFT (438-4338) or visit their ID Theft Website at www.consumer.gov/idtheft